Refund & Return Policy

This Return & Refund Policy applies to all orders shipped within the United States only.

By placing an order on our website, you agree to the terms listed below.

RETURN ELIGIBILITY:

• You have 30 days from delivery to request a return on eligible items.
• Items must be unused, un-opened, in the original packaging, with proof of purchase.
• Pre-authorization required – items sent back without contact will be refused.
• Hygiene & safety rule: Opened perfumes, cosmetics, oils, diffusers cannot be returned unless defective or wrong.
• If you receive a damaged or incorrect item, we cover the return shipping.

HOW TO START A RETURN:

Email us at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Photos (if applicable)

If approved, we will issue you a return shipping label and specific instructions. Until the return shipment is scanned by the carrier, you are responsible for the package. Keep your drop-off receipt.

DAMAGES & ISSUES (ON DELIVERY):

Please inspect your order when it arrives. If an item is defective, damaged, leaking, or incorrect:

• Contact us at [email protected] immediately.
• Include clear photos showing the item, the inner & outer packaging, and the shipping label.
• We will work with the carrier and arrange appropriate resolution: replacement, refund or credit.

EXCEPTION / NON-RETURNABLE ITEMS:

We cannot accept returns for:

• Opened perfumes or personal-care items (for hygiene/safety)
• Customs or personalized products
• Gift cards
• Final sale or clearance items

If you’re unsure whether an item qualifies, contact us first.

EXCHANGES:

The fastest way to exchange: request a return, and once it’s approved and scanned by the carrier, place a new order for the replacement item. Inventory cannot be guaranteed.

REFUND:

We’ll notify you by email when we receive and inspect your return and let you know whether the refund is approved.

• If approved, refund will be made to your original payment method within 10 business days (though your bank/issuer may take additional time).
• Shipping costs are non-refundable unless the return was due to our error (incorrect/damaged item).

SHIPPING & RESPONSIBILITY:

• Use only the return label we provide. Unauthorized returns may be refused.
• Until the carrier scans your return parcel, you are responsible for any loss or damage in transit.
• For any international orders (if applicable): duties, taxes and fees are non-refundable. Only merchandise cost will be refunded (unless our error).

CONTACT US:

For any privacy concerns, contact:

New Scent LLC / Flair Cosmetic & Fragrance
6701 Harwin Dr #109,
Houston, TX 77036, USA
Email: [email protected]
Phone: C:832-870-1314 / 940-35FLAIR (940-353-5247)